SMS Terms & Conditions

1. Program Description

ENG Aviation, Inc. ("ENG Aviation," "we," "us," or "our") operates a conversational text messaging program used solely to coordinate flights and related ground logistics with customers, passengers, aircraft owners, brokers, hospitals, and organ procurement partners. Messages include trip confirmations, aircraft and crew assignments, FBO and ramp instructions, departure and arrival updates, delay and weather notifications, schedule changes, and requests for information needed to operate a trip.

ENG Aviation does not send marketing or promotional text messages.

2. Consent

By providing your mobile number and agreeing to receive text messages, you consent to receive operational and customer care text messages from ENG Aviation at that number, including messages sent using an automatic telephone dialing system where applicable. Consent is not a condition of purchase and is not required to book or receive any ENG Aviation service. You may revoke consent at any time as described in Section 5.

You can opt in online at engaviation.com/sms-opt-in.

3. Message Frequency

Message frequency varies and depends on your trip activity. During an active trip you may receive several messages in a single day. Between trips you may receive none.

4. Cost

Message and data rates may apply according to your plan with your mobile carrier. ENG Aviation does not charge for text messages. Check with your carrier for details of your plan.

5. Opting Out

Reply STOP to any ENG Aviation text message to opt out. You will receive one confirmation message and will then receive no further text messages. You may also opt out by calling 713-649-1919 or emailing ITsupport@engaviation.com. Opting out of text messages does not cancel a booking and does not prevent us from reaching you by phone or email about your trip.

6. Getting Help

Reply HELP to any message for assistance, or contact us at 713-649-1919 or ITsupport@engaviation.com.

7. Supported Carriers and Delivery

Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, and others. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless service provider and is not guaranteed by ENG Aviation.

8. Privacy

Your mobile number and your consent to receive text messages are handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Changes

We may modify or discontinue this text messaging program at any time without notice. Material changes to these terms will be posted on this page with a revised effective date.

10. Contact

ENG Aviation, Inc.

Attn: Privacy

8620 W Monroe Rd Suite 214, Houston, TX 77061

Email: ITsupport@engaviation.com

Phone: 713-649-1919